working in politics, and studying politics in college, i get a little theory here and there on bureacratic structure, service delivery, etc.

one of the tenents of service delivery is to create an environment that your target audience is familiar with, like making sure your service reps are bilingual if you have a monolingual immigrant client base.

i guess that would explain the constantina (barbed) wire and spotlights surrounding the Refugee Services Center on vermont and sixth in L.A.